Help & Support
1 error prohibited this ticket from being saved
There were problems with the following fields:
Requester
Subject
Description
×
District Name
Do you have access to Tech Admin?
...
Credentials
Passthrough
No, I require assistance.
<div class="control-group ticket_section"> <label class=" control-label cf_how_can_we_help_1766666-label " for="helpdesk_ticket_cf_how_can_we_help_1766666">How can we help?</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_how_can_we_help_1766666]" id="helpdesk_ticket_custom_field_cf_how_can_we_help_1766666"> </textarea> </div> </div>
Sales Order Number
Realm
Technical Issue Type
...
Access/Login
Reports
eBook
Assignments
Other
<div class="control-group ticket_section"> <label class=" required control-label cf_report_name_1766666-label " for="helpdesk_ticket_cf_report_name_1766666">Path Info - Example: Dashboard > My Library > Phonics > Grade 2 > Unit 3 > Week 4 > Day 2 > Page 1</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_report_name_1766666]" id="helpdesk_ticket_custom_field_cf_report_name_1766666" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_report_name_1766666-label " for="helpdesk_ticket_cf_report_name_1766666">Path Info - Example: Dashboard > My Library > Phonics > Grade 2 > Unit 3 > Week 4 > Day 2 > Page 1</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_report_name_1766666]" id="helpdesk_ticket_custom_field_cf_report_name_1766666" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_report_name_1766666-label " for="helpdesk_ticket_cf_report_name_1766666">Path Info - Example: Dashboard > My Library > Phonics > Grade 2 > Unit 3 > Week 4 > Day 2 > Page 1</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_report_name_1766666]" id="helpdesk_ticket_custom_field_cf_report_name_1766666" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_report_name_1766666-label " for="helpdesk_ticket_cf_report_name_1766666">Path Info - Example: Dashboard > My Library > Phonics > Grade 2 > Unit 3 > Week 4 > Day 2 > Page 1</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_report_name_1766666]" id="helpdesk_ticket_custom_field_cf_report_name_1766666" /> </div> </div>
Affected User(s) Benchmark Universe Role
...
Student
Teacher
School Admin
District Admin
More than 1 role affected
<div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_student_1766666]" type="hidden" value="0" autocomplete="off" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_student_1766666_67000912441" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_student_1766666]" /> Student </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_teacher_1766666]" type="hidden" value="0" autocomplete="off" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_teacher_1766666_67000912441" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_teacher_1766666]" /> Teacher </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_school_admin_1766666]" type="hidden" value="0" autocomplete="off" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_school_admin_1766666_67000912441" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_school_admin_1766666]" /> School Admin </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_district_admin_1766666]" type="hidden" value="0" autocomplete="off" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_district_admin_1766666_67000912441" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_district_admin_1766666]" /> District Admin </label> </div> </div>
Path
New Rostering Method
...
Clever
ClassLink
Canvas
Google
LTI
GG4L
SFTP
Manual
Current Rostering Method
...
Clever
ClassLink
Canvas
Google
LTI
GG4L
SFTP
Manual
Username
Requested Date of Completion
New District Term Start Date
Schools To Be Updated
Name and Email Of Contact To Add
Name and Email Of Contact To Remove
Name and Email Of Contact To Update
What type of support do you need?
...
Technical Issue
New Integration
Current LMS
Sales Order Number